FAQ: Order of Apotheca
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

Campaign Freebies

Here are all our Campaign Incentives:

✨ Pre-Launch Reservation Reward & Returning Backers✨
Reserve early on BackerKit and receive: -1 FREE Ingredient bottle from selection (your choice) -And if you are a Returning Backer you receive Another FREE Ingredient bottle (your choice)

⏰ Early Bird Bonus (First 48 Hours at Launch) ⏰
Pledge within the first 48 hours and receive: + 1 FREE Apocema mini pin (your choice)

🌸 Collab with Lunar Pals by GeekHive Labs Freebie Every backer will receive a special new design Lotulus Bloom Pin, created exclusively for this campaign also available as an add-on. Color variations will be available to unlock.

🎁 3+ Pin Pledge Bonus Pledges to 3+ campaigns from the Bloom & Burrow Banner Group & receive an extra FREE Archema mini pin of choice.

Last updated: December 18, 2025 06:36

When do I see my Reservation $3 credit?

Reservations will receive a $3 credit during the Survey & Shipping phase at the end of the campaign. The credit will automatically appear at checkout and can be used toward shipping or add-ons.

Last updated: January 26, 2026 10:55

Shipping & Imports

Please Note: Shipping is not included in the price listing. Backers outside of the US are responsible for any and all customs fees, import taxes, VAT, GST, or other additional costs associated with importing goods into their country and those costs are NOT included in their pledge or shipping cost.

Last updated: December 28, 2025 04:25

Pay Over time option

How It Works. Pay Over Time allows backers to split pledges of $150 or more (before shipping and tax) into four interest-free, automated monthly installments, no additional charges. These installments will begin as soon as the campaign ends and will need to be completed before filling out the survey. They are not refundable.

Last updated: January 26, 2026 10:55

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the market ends. And a second time after you finish the survey for your selections, the shipping, and any additional items you have added.

Last updated: January 26, 2026 10:55

What are Freebies?

Freebies are bonus items included as part of campaign milestones or special promotions.

As a small business, I typically create these from overstock, planned production runs, or items I can produce manually alongside the campaign. They’re meant to be a thank-you gift and added surprise, not a guaranteed product selection.

Because production and funding are carefully planned in advance, freebies are fixed and cannot be swapped or customized.

That said, they often make wonderful gifts or trade pieces within the community ✨

Last updated: February 17, 2026 08:33

Previous Order of Apotheca Collection Pin Sizes

For the full information and fun pin lore descriptions please check out my Pintopia Fully Funded Apotheca Campaign here: https://www.backerkit.com/c/projects/elmtree-studio/apotheca

Last updated: December 28, 2025 05:59

How to contact Elm Tree Studio

For any questions you can contact me by email at [email protected] or you can reach me on Instagram at @elmtree.studio

Last updated: December 30, 2025 09:02

Do you ship to the EU?

Unfortunately, I am unable to offer shipping to the EU at this time.

Due to the new General Product Safety Regulation (GPSR) requirements, small businesses like mine face significant challenges in complying with these new safety and documentation standards. This includes increased costs and administrative work that are difficult to manage at my scale.

I am exploring ways to comply with the GPSR and hope to offer EU shipping in the future. Please stay connected via social media or my newsletter for updates.

Last updated: December 30, 2025 09:02

What is your return policy?

Returns and exchanges are not accepted. But please contact us if you have problems with your order.

Last updated: December 30, 2025 09:03

Do you offer wholesale pricing?

If you’re a retailer looking to support this project, contact us. We’d be happy to work with you.

Last updated: December 30, 2025 09:03

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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